"Continuous improvement and enhancement of honest and constructive cooperation with the customer as well as the provision of the best services to the client".
“The organization commits itself to continue responding to customers' requirements, and will therefore have at its disposal, every time and to any degree, the material and human resources needed to meet this goal. "
The quality policy of "Eugonia" is at the core of the center's business culture, which is active in the provision of medically assisted reproduction services. It is widely communicated within and outside the organization and interacts with all the actions planned by the unit. The axes that shape this policy are:
- Efficacy and efficiency, impartiality, specialization, client-centered approach in relation to the physical, psychological and social condition of the patient, timeliness and, lastly, participation and safety of the patient.
- Customer requirements are met and their future needs are determined in a timely manner.
- Quality of service is achieved and maintained using the best available technology and Knowledge combined with well-trained human resources.
- Customers are fully informed about the services offered by the unit and are guided by scientific experience.
- Management achieves the required resources and the necessary training of human resources to meet the needs of customers.
- Continuous effort is being made to reduce non-compliant products and complaints from customers.
- Data collected by vendors and customers is being processed to lead to system improvements.
- Responsibility for consistency with principles, policies and quality culture begins with management and diffuses at all levels of the organization.
- Ethical values, requirements and key quality features
- Managing clinical processes and managing all types of risks, especially clinical risks.
- Compliance with the requirements and effort to continuously improve the effectiveness of the quality management system.
- Establishing and reviewing the objectives for quality.
The Management has ensured that quality policy is appropriate for the purpose of the organization and is reviewed for its continued relevance. It is based on ethical values and requirements and key quality features. It includes a commitment to managing clinical procedures and managing clinical risk. It also includes a commitment to comply with requirements and to continuously improve the effectiveness of the quality management system. Finally, it provides a framework for establishing and reviewing the objectives for quality.
A copy of the Quality Policy is displayed in a prominent place at the company's premises and is included in the information material delivered to all partners.
